Refund policy

Returns & Refund Policy

If you are not satisfied with your purchase, you may return it for a refund within 30 days of receiving the item. ALL returns are subject to a 20% restocking fee.

All returns must be in New and Unused condition and returned to us prepaid in the original factory condition, including all packaging materials, manuals, warranty cards (not filled-out) and all accessories.

To initiate a return, call us at 800-883-8822 or email support@fraudfighter.com

Warranty Policy

FraudFighter products are warranted to be free from material and workmanship defects, as long as the original purchaser owns the unit, during the life of the product. Please refer to your original documentation to discover what the life of the product is for your product, as this varies by model. Supplier's limit of liability under this warranty is to repair or replace the product at Supplier's option. Consequential costs such as, but not limited to, loss of use, loss of time or freight charges are not covered. Any product that has been abused, altered, tampered, or incorrectly operated is not covered. Product finish is excluded from this warranty. No other warranties are expressed or implied. We reserve the right to make changes in design, materials and specifications without prior notice.

Warranty Returns Procedure

  1. Simply call (800) 883-8822 and ask for the returns department.
  2. A representative will verify whether or not the item needs to be shipped back for repair and/or replacement.
  3. They will need you to verify the following information: Company Name, Contact Name, 
    shipping address, phone number and quantity of units being sent back for repair and/or replacement, and approximate time you have had the unit.
  4. At that time a representative will r email you a Returns Merchandise Authorization Form which will have all the information that you will need to return your item(s) to us.
  5. Package the unit carefully. It is recommended that you use the original container if available. Units should be wrapped in a “bubble-wrap plastic sheet or any other suitable packing material.
  6. Ship unit(s) PREPAID to: UVeritech 1743 South Grand Ave. Glendora, California 91740
  7. Please make sure to write your Return Merchandise Authorization (“RMA”) number on the box when shipping it back to ensure proper and prompt processing.
  8. Once a return is received, our Quality Assurance department will review it, and we will ship out a repaired and/or replacement unit to you via FedEx Ground.
  9. Please allow approximately 3 weeks for replacement and/or repair of new units